frequently asked questions

How far in advance should I book?

Since I take my time to ensure I select the best quality materials & create mock-ups for your review prior to ordering or building, I require at least 2 weeks notice for smaller balloon designs, 4 weeks notice for custom backdrops, and for full event planning services (a ‘Pretty Little Affair’), 6 weeks notice is the minimum requirement. Need something on short notice? Send me a message and we may be able to work something out!

What happens after I send an inquiry?

After I receive your inquiry form, you will hear from me within 24 hours to let you know if the requested date is available. I’ll then ask for a non-refundable payment of $75 to hold your reservation, and start working on your design! Once a mock-up is ready, I’ll send you an email to review and we’ll make any adjustments needed until it’s just right. Once you approve the final design mock-up & details, I’ll start ordering materials & building any custom pieces. I require a 50% payment within 48 hours of final mock-up approval, and the remaining balance is due 7 days prior to your event.

How does payment work?

I accept online payments via credit card, or Venmo. A non-refundable payment of $75 is required to hold your reservation, 50% of the remainder is due within 48 hours of final mock-up approval, and the remaining balance is due 7 days prior to your event.

Can I provide some of the props or materials?

Yes, with the exception of latex balloons.